Executes independently various service tasks such as maintenance, check-ups, reports, troubleshooting, machine and process optimization as well as retrofitting work and upgrades on our machines at our customers worldwide.
Provides technical support and explanations to customers and sales force to resolve various problems.
Installs modifications to existing equipment to upgrade safety or performance features.
Works with internal and external customers to repair units and provide technical support.
Works with other technicians to communicate common concerns and problems.
Works with supervisors on technical and work-related matters.
Communicates with Sales Force to convey customer perceived equipment problems.
Works as trained and directed by Sales Service Manager, provides regular activity reports as required.